On the Front Line

Name: On the Front Line
SKU: 12681982
Price: 361.99 AUD
Availability: InStock

Organization of Work in the Information Economy

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Format:

Hardback

Series:

Cornell International Industrial and Labor Relations Reports

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Description

The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan. The book reveals similarities and differences found in work environments - such as variance in authority relations and division of labour - as well as significant contrasts between management approaches used in Japan and those used in the USA and Australia. By examining how work differs among service, sales and knowledge-based settings, it also shows how bureaucratic, entrepreneurial and network forms of organization co-exist in the informational economy.

Author Biography:

Stephen J. Frenkel is a professor in the Australian Graduate School of Management at the University of New South Wales. Marek Korczynski is a lecturer in employment relations at Loughborough University. Karen A. Shire is Associate Professor of Comparative Sociology and Japan Studies at the University of Duisburg, Germany. May Tam is a research fellow in the Department of Sociology at the University of Hong Kong.

Release date Australia

June 22nd, 1999

Author

Audiences

Postgraduate, Research & Scholarly
Professional & Vocational
Undergraduate

Pages

320

Series

Cornell International Industrial and Labor Relations Reports

Dimensions

155x235x25

ISBN-13

9780801435874

Product ID

12681982

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