Chantal M. Roberts, CPCU, AIC, RPA is a paragon in the field of insurance, with over a quarter-century of experience as an adjuster, claims manager, consultant, speaker, and educator. Her tenure in the trenches of insurance claims has not only shaped her as a leading expert but fueled her dedication to transforming the industry through education and advocacy.Chantal's journey has been chronicled in her insightful book, "The Art of Adjusting: Writing Down the Unwritten Rules of Claim Handling," published in July 2021. As the host of the accompanying podcast, The Art of Adjusting(R), alongside William Auten, she continues to unravel the complexities of the claims process for a broad audience. At the Borough of Manhattan Community College, City University of New York, Chantal imparts her vast knowledge to the next generation of risk management and insurance professionals. Her lectures on good faith claims handling practices are infused with a blend of humor and wisdom, illustrating her commitment to equipping insurance professionals with the tools to resolve issues with integrity. Chantal's mission extends beyond the classroom as she takes the stage to speak on the virtues of ethical claims handling. Her adage, half in jest, is to educate adjusters so well that she puts herself out of the expert witness job--a testament to her altruistic vision for the industry.Inspired by her own experiences and the stories of those she's aided, Chantal's drive to clarify the claims process is more than a profession; it's a calling. Her approachable style and depth of expertise converge making her work not only a guide for insurance professionals but also a boon for consumers striving to understand a complex field.