Ashwin Kumar Karkala a Software Development Manager is based out of Bangalore and is part of the Enterprise Manager Product group at Oracle. He has around 12 years of experience in the IT industry and has developed a wide range of enterprise solutions for various industries. At Oracle, he has worked on multiple versions of the Enterprise Manager Grid Control product and is responsible for developing solutions in multiple areas some of which include business services management , middleware diagnostics, cloud management and identity management. His other areas of interest include Service Oriented Architecture and Web 2.0 technologies. Govinda Raj Sambamurthy is a Principal Member Technical Staff in the content management space in the Oracle Fusion Middleware team at Bangalore and is responsible for building highly available and highly scalable enterprise middleware products. He has around 9 years of experience in the IT industry and has played the role of developer, consultant, and technical lead in developing software for banking & financial, retail, and telecom verticals as well as product development, building enterprise solutions that are deployed in high-availability architectures. He was part of the Service Level Management pack development team in Oracle Enteprise Manager Grid Control 10g and 11gR1. His areas of interest include business services management, middleware diagnostics, service level management, cloud computing, enterprise 2.0 and semantic web.