An indispensable reference for designing and conducting organizational needs assessments, this book advocates a system-oriented approach to help meet the complex challenges confronting organizations today. Using examples drawn from real-life situations, it offers practical suggestions and guidelines for planning and managing the overall needs-assessment process from the selection of data-gathering methods and use of statistical analyses to the eventual design and implementation of training management-development and quality-improvement programs. The work concludes with an extensive case study of an actual project to illustrate the complexities associated with designing and conducting organizational needs assessments along with a reference exhibit of an actual needs assessment project summary and recommendations.