Every day, outstanding organisations do things that ensure that they will retain customers, grow revenues, increase market share and build their reputations. These successful organisations comprise people who hold values and take actions - individually and collectively - that are simple but not always obvious. Informed by Miller's personal commitment to the power of personal accountability and enlivened by compelling true stories, Outstanding! identifies the principles and behaviours that distinguish such organisations from others.

Author Biography

John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.