Business & Economics Books:

Quality

Format

Hardback

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Quality by Donna C. Summers
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Description

For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.
Release date Australia
April 1st, 2009
Country of Publication
United States
Edition
5th Revised edition
Illustrations
Illustrations
Imprint
Prentice Hall
Pages
912
Dimensions
211x282x27
ISBN-13
9780131592490
Product ID
3040626

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