Seamless Government

A Practical Guide to Re-Engineering in the Public Sector

By:

Russell M. Linden

Format:

Hardback

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Description

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

Author Biography:

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

Release date Australia

August 22nd, 1994

Author

Russell M. Linden

Audience

Professional & Vocational

Pages

320

Dimensions

120x280x60

ISBN-13

9780787900151

Product ID

3094440

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