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Service Management in Computing and Telecommunications on Hardback by Richard Hallows
Service Management in Computing and Telecommunications on Hardback by Richard Hallows
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Service Management in Computing and Telecommunications

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Description

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.
Release date Australia
December 1st, 1995
Audiences
  • Postgraduate, Research & Scholarly
  • Professional & Vocational
Illustrations
black & white illustrations
Pages
140
Dimensions
152x229x11
ISBN-13
9780890066768
Product ID
2353485

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