This book has been written for those who are planning to set up their own business. The book will help YOU in the following ways: 1. Helping you to set up a business from a legal structure point of view 2. Understanding how a business works and avoiding the main pitfalls. 3. Giving you guidance about generating sales, fulfilling orders and controlling finances 4. Learning how to provide the high level of customer service which is a pre-requisite in today's marketplace 5. Recruiting staff/contractors, keeping records for the tax man and you! Written in a "snappy" bullet point style allows you to find key answers right away. You are likely to be one of four types of people (in no particular order); 1. You have a great idea for your business but do not know where to start. 2. You have already set up a business but are not making the progress you expected. How can you improve? 3. A voluntary sector manager who wants to improve the potential for raising funds or even improve operational effectiveness by using the methods and approach outlined in this book. 4. You have recently retired - or are planning retirement - and would like to set up a small business a) to keep you interested and active and b) to bring in an additional income stream.