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Six Sigma and the Quality Toolbox by John Bicheno
Six Sigma and the Quality Toolbox by John Bicheno
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Six Sigma and the Quality Toolbox

For Service and Manufacturing
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$58.99
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Description

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.
Release date Australia
January 15th, 2005
Audiences
  • Postgraduate, Research & Scholarly
  • Professional & Vocational
  • Undergraduate
Illustrations
black & white illustrations
Pages
156
Dimensions
235x191x8
ISBN-13
9780954124427
Product ID
1751057

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