The cleaning industry is worth billions each year. There isplenty of money to be made, and you don't require anyspecific qualifications to get started. What you do need is arange of key skills, and a personal determination to succeed.This book will give you insider knowledge of the world of office and domestic cleaning. It will provide you with all the practical tools you need to succeed in a competitive but rewarding industry.- The basics required to set up your business and the services you can offer.- How to develop sales, and how to find - and keep - satisfied clients.- How to find good staff, train them, and deal with problems.- How to maintain the quality of your service provision as you grow.- Managing the legal, health & safety, and insurance requirements.- How to develop your brand and grow your company.- Book keeping, debt control and finance- How to develop further lucrative services to offer your client base. Contents: List of Illustrations; Preface; Chapter 1. Working in the cleaning industry 2. Deciding between the various cleaning services; 3. Start up; 4. Keeping your clients happy; 5. Managing your staff; 6. Organizing your first cleaning account; 7. Ensuring quality of service; 8. Health and safety, laws and regulations; 9. Sales, marketing and advertising; 10. Managing finances; 11. Tax and national insurance; 12. Controlling debt; 13. Managing your expansion; 14. Property services; 15. Engaging subcontractors; Appendix 1 Useful Contacts; Appendix 2 The Cleaning Operators' Proficiency Certificate; Appendix 3 Equal opportunties policy; Index