Kenneth J. Carrig is former Corporate Executive Vice President and Chief Human Resources Officer for SunTrust Banks. He now serves as an advisor to CEOs. He has been a Fellow of the National Academy of Human Resources since 2004. Carrig is co-author of Building Profit through Building People (SHRM, 2008), the proceeds of which benefit Share Our Strength, an organization dedicated to fighting childhood hunger. Scott A. Snell is Professor of Business Administration and former Senior Associate Dean for Executive Education at the University of Virginia's Darden Graduate School of Business. He is co-author of several books, notably Management: Leading and Collaborating in a Competitive World, 12th Edition (McGraw-Hill, 2016) and Managing Human Resources, 18th Edition (Cengage, 2018).