Sheila Heen is a Founder of Triad Consulting and a faculty member at Harvard Law School. She is a co-author of two New York Times bestsellers, Thanks for the Feedback (with Douglas Stone) and Difficult Conversations: How to Discuss What Matters Most (1999, with Douglas Stone and Bruce Patton). She grew up in Nebraska in the Evangelical Free church and now lives in a farmhouse in New England with her husband and three children. Elaine Lin is a Senior Consultant with Triad Consulting, and a graduate of Harvard Law School. She works with clients around the world to develop communication and conflict management skills. She grew up in a non-denominational bilingual church in the San Francisco Bay Area, has been part of church communities on three continents, and has a passion for genuine fellowship.