The Geek Squad comes to the rescue of computer users who are tired of paying and waiting for technical assistance on help lines, taking their machines to over-priced repair shops, or struggling with incomprehensible computer manuals. With an irreverent attitude, Robert Stephens demystifies hardware and software once and for all. Stephen's uncomplicated techniques are applicable to every computer and all software applications and require no tools. This book covers everything from buying a computer to how to handle problems with RAM, the CD-ROM drive, the keyboard, the mouse, data recovery, the Internet, security and much more. Most computer manuals and books are for computers that work - this is the first one designed for those that don't! Remember, it can't crash, it won't put you on hold, and it never takes lunch breaks!

Author Biography

Robert Stephens is the founder of the Geek Squad, a Minneapolis-based computer-service company that provides support with style. Stephens and his team of Special Agents have been featured in People, Newsweek, The Wall Street Journal, and on Good Morning America.