The Regulatory Craft

Controlling Risks, Solving Problems, and Managing Compliance

By:

Malcolm K. Sparrow

Format:

Paperback / softback

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Description

This books tackles one of the most pressing public policy issues of our time—the reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities which involve the delivery of obligations rather than just services.

Author Biography:

Malcolm K. Sparrow is Professor of the Practice of Public Management at the John F. Kennedy School of Government, Harvard University. He is Faculty Chair of the School's Executive Programs on regulation and enforcement, corruption control, policing, and counter-terrorism.

Release date Australia

May 1st, 2000

Author

Malcolm K. Sparrow

Audiences

Postgraduate, Research & Scholarly
Professional & Vocational
Undergraduate

Pages

372

Dimensions

152x229x21

ISBN-13

9780815780656

Product ID

2213800

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