Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management and quality improvement. Her MS in I-O Psychology has fueled her passion about working with leaders to develop strategic thinking skills. Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. She is a thought leader and strategist for emerging and expanding healthcare organizations. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve. Sharon Z. Ginchansky, MAOM, SHRM-SCP, is a consultant specializing in leadership and organizational change. Her career spans more than 25 years of operational and human resources experience working as an executive in the healthcare field.