Many leadership and management books are written by individuals who are far removed from the front lines of a business, if they ever served there at all. In THE TOP TEN, Mandy Clark and Keith E. Smith bring you ten of the most important lessons (plus a bonus lesson) they learned through years of trial, error, and experimentation. These lessons are not based on theory, but rather real-world experience acquired while leading multiple teams to higher levels of success. These lessons, when applied, will transform your team and business. THE TEN LESSONS: 1) Mindset 2) The Hiring Process 3) Clarify Goals 4) Get To Know Your Team 5) Have Fun 6) Micromanaging 7) Mistakes Are Normal 8) The Firing Process 9) Train Continually 10) Celebrate Victories BONUS LESSON: Communication