Bob Jensen has worked at "big & small" institutions, at all levels, in both Student Services and Instructional Services. He has been privileged to work with great colleagues to learn from and serve Community and Students, always trying to improve the Institution and build on its strengths. He believes "good leadership" can make a difference, one reason he wrote this book. Ray Giles had a 40-year career in the community colleges, working at four different districts as well as two statewide community college associations. He ended his career as director of a national community college consulting firm.