Top Tasks

A How-to Guide

By:

Gerry McGovern

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Paperback / softback

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Description

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.

Release date Australia

September 25th, 2018

Author

Gerry McGovern

Pages

184

Audience

General (US: Trade)

Dimensions

152x229x11

ISBN-13

9781916444607

Product ID

28526605

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