TQM For Training

By:

Elaine Biech

Format:

Hardback

Series:

McGraw-Hill Training Series

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Description

Addressing their unique issues and concerns and "speaking their language," Biech gives trainers the formation, methods, and aspiration they need to institute TQM and spread it throughout the organisation. She builds the book around principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. How-to guidance is combined with valuable discussions of how each fits into the big picture. In addition to ready-to-use forms and plans, Bisch presents motivating examples of real-life TQM successes in the training area.

Author Biography:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Release date Australia

July 19th, 1994

Author

Elaine Biech

Audience

Professional & Vocational

Illustrations

27 Illustrations, unspecified

Pages

221

Series

McGraw-Hill Training Series

Dimensions

160x236x22

ISBN-13

9780070052109

Product ID

13780332

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