Radka Newton Radka’s personal experience of being an international student contributed to her professional calling to ensure that as educators we create challenging yet attainable education environments. As a continuous improvement and service excellence scholar, she has grown a significant expertise in combining executive coaching, organisation change practice and service design. Radka is a Personal Chair in Management Education and Innovation and a co-founder of the Service Design in Education network. Jean Mutton Following a degree in Educational Research, Jean began a career in Higher Education academic administration where she managed many Registry and Faculty-based administration teams, covering the student journey from Admissions to Graduation. Since 2015, Jean has been working as a consultant across the sector, using human-centred design for process improvement to enhance the student and staff experience. Jean is a co-founder of the Service Design in Education network. Michael Doherty Michael is Professor of Law, and Associate Head of the Law School, at Lancaster University. He is co-author of Public Law (3rd edn, Routledge 2023). He is active in legal education scholarship, co-created the Connecting Legal Education online community, and is a former Chair of the Association of Law Teachers. Michael’s work in legal and service design encompasses education, cultural studies and disciplinarity. He the founding editor-in-chief of Legal Design Journal.