Jeffrey R. Shapiro (Boca Raton, FL) has been a consulting engineer and IT specialist for more than 13 years. He has written several books on software development and technology and has written numerous articles on technology for magazines such as Call Centre and Network World. A frequent speaker at technology conferences, such as Software Development, Jeffrey has worked with hundreds of companies such as Microsoft, Novell and IBM, a number of public institutions and several governments. Jeffrey is also the author of Osborne's SQL Server 2000: The Complete Reference. Jason Beres (Boca Raton, FL) has been an application developer and consultant for more than 10 years. As a Microsoft Certified Solutions Developer and Microsoft Certified Trainer, Jason has a vast arsenal in providing a complete solution for his customers and students. Jason is a frequently requested speaker at events such as Microsoft Developer Days and a variety of South Florida computer Users Groups.