The Five Why's of Vital Checklist Why should patients use Vital Checklist? Health caregivers spend years/decades in getting trained in their field, while patients have 15 minutes to ask questions. The Internet is an excellent tool as a symptom checker but to be on the same page; patients need a symptom checklist to discuss their history and recognize disease patterns. Why should health caregivers and patients be on the same page? Why should health caregivers use Vital Checklist? Improved communication and improved documentation. Why is it essential to document and communicate effectively? Reimbursement by ICD-10 requires asking more questions and documentation. Communication is the fundamental tenet which is measured by Patient Experience Score. Why is the Patient Experience (PE) Score vital for a health caregiver and healthcare facility? PE improves job satisfaction, decreases stress, and promotes health and wellness of the health caregivers. PE improves the credibility of the healthcare facility and health caregivers. PE improves reimbursement. Why is it essential to pay attention to job satisfaction of healthcare employees, credibility, crisp documentation, proactive communication, and improved patient experience score? Reduce malpractice lawsuits Decrease burnout amongst health caregivers.