Anna Farmaki is Assistant Professor in Tourism Management at the Cyprus University of Technology, Cyprus. She holds a doctorate (PhD) in marketing. She has worked for several years in private institutions of tertiary education in Cyprus and was the course leader of the undergraduate hospitality and tourism management programme at the University of Central Lancashire (Cyprus). She has published extensively in reputable, peer-reviewed academic journals and has presented her work in various international conferences, seminars, and workshops. Anna is Fellow of the Higher Education Academy (UK) and a member of the Management Committee in several COST Actions. She has also been involved and/or led several nationally and internationally funded research projects. In addition, she is a member of the Editorial Board of the International Journal of Contemporary Hospitality Management, Tourism Management Perspectives, Tourism Review, and the Journal of Service Theory and Practice. Her research interests lie primarily in the areas of tourism planning and development with an emphasis on sustainable tourism, and tourist behaviour. Nikolaos Pappas is Associate Professor in Tourism, Hospitality, and Events, and Director of CERTE (Centre for Research in Tourism Excellence) at the University of Sunderland, United Kingdom. He holds a doctorate (PhD) in Tourism Planning and Development, and a post-doctorate (PDoc) in Risk and Crisis Management. He started his career in the tourism and hospitality industry in 1990, and for 10 years (2001-2010), he was also engaged in enterprising consultancy. Since 2001, he has been an academic in higher education, gaining experience from several institutions in Greece (Technological Education Institute of Crete, Hellenic Open University, EKDDA) and the UK (Derby, Northampton, Leeds Beckett, UWL). Nikolaos has participated in nationally and internationally funded research projects since 1998. He has numerous publications in international scientific refereed journals and conferences, and he is a reviewer in several academic journals including Annals of Tourism Research, Journal of Sustainable Tourism, International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, Journal of Business Research, and Tourism Management. His academic interests include crisis management communications, tourism and hospitality management, e-tourism and e-marketing, and destination planning and development.