Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.
Author Biography:
Marianna Sigala, Assistant professor, University of the Aegean, Greece, Evangelos Christou, Professor, Alexander TEI of Thessaloniki, Greece and Ulrike Gretzel, Associate Professor, University of Wollongong, Australia Marianna Sigala, Evangelos Christou, Athina Nella, Jim Hamill, Alan Stevenson, Daniel Hee Leung, Andy Lee, Rob Law, Bing Pan, John C. Crotts, Jun (Nina) Shao, Mary Ann Davila Rodriguez, Ulrike Gretzel, Daniela Attard, Woojin Lee, Timothy J. Tyrrell, Serena Volo, Eduardo Parra-Lopez, Desiderio Gutierrez-Tano, Ricardo J. Diaz-Armas, Jacques Bulchand-Gidumal, Kyung-Hyan Yoo, Khaldoon 'Khal' Nusair, Mehmet Erdem, Fevzi Okumus,, Anil Bilgihan, Vasiliki Vrana, Kostas Zafiropoulos, DimitriosVagianos, Katia L. Sidali, Matthias Fuchs, Achim Spiller, Kalotina Chalkiti, Boyd H. Davis, Peyton R. Mason.