Perfect Phrases for Customer Service, Second Edition

By:

Robert Bacal

Format:

Paperback / softback

Series:

Perfect Phrases Series

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Description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

Author Biography:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Release date Australia

January 16th, 2011

Author

Robert Bacal

Audience

Professional & Vocational

Edition

2nd edition

Illustrations

0 Illustrations, unspecified

Pages

256

Series

Perfect Phrases Series

Dimensions

127x203x13

ISBN-13

9780071745062

Product ID

8870405

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