To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests’ shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality. • Find out what you need to do to ensure your guests book with you • Work out how much you really know about your guests • Gain insights from esteemed hoteliers on how they make their guest experiences memorable • Get your guests to rave about you • Follow through and implement the top tips to keep your guests coming back The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember…