Avoid the most common mistakes made by hospitality owners and managers. Running an independent hospitality business is complex, whether it’s a hotel or restaurant, and mistakes will cost you money – or your reputation. Star Quality Hospitality will give you the key to running a safe and profitable establishment. Covering everything from the culture and structure of your business and operational solutions to common problems, to looking after your staff and wowing your guests, this book provides clear guidance and solutions to produce optimum results and improve profitability. Understand how to: • Take the next step in your hospitality journey • Develop and implement your business strategy • Select the right suppliers, keep your staff engaged and make every guest an advocate for your business • Evaluate and act on key industry trends • Measure your business success to remain profitable