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Capabilities for Data-Driven Service Innovation by Martin Schymanietz
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Description

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization. 

Author Biography:

Dr. Martin Schymanietz is a postdoctoral researcher at the Friedrich-Alexander University Erlangen-Nürnberg with a focus on the innovation of data-driven service and its characteristics. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Möslein at the Department of Information Systems, Chair of Information Systems – Innovation and Value Creation.
Release date Australia
October 1st, 2020
Audience
  • Professional & Vocational
Edition
1st ed. 2020
Illustrations
1 Illustrations, black and white; XIX, 219 p. 1 illus.
Pages
219
ISBN-13
9783658316907
Product ID
33730308

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