Total Quality Management

By:

Elizabeth Jimenez

Format:

Paperback / softback

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Description

Total Quality Management (TQM) is a management philosophy and approach focused on improving the quality and performance of an organization by involving all employees in continuous improvement efforts. TQM emphasizes meeting customer needs and expectations, eliminating defects, reducing waste, and promoting a culture of excellence. It involves systematic processes, data-driven decision making, and employee empowerment to achieve long-term success and customer satisfaction. By integrating quality principles across all levels and functions, TQM aims to create an environment where everyone is committed to delivering exceptional products, services, and experiences.

Release date Australia

August 10th, 2023

Author

Elizabeth Jimenez

Audience

General (US: Trade)

Pages

Dimensions

152x229x4

ISBN-13

9798856753416

Product ID

37987814

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